Flower Delivery Bellingham: Online Order Terms

Florist Bellingham Online Flower Delivery Terms & Conditions

Introduction

Thank you for choosing Florist Bellingham for your online flower delivery needs in Bellingham and the surrounding areas. These Terms and Conditions govern the use of our online e-commerce website (the "Website") and the purchase of products and services from Florist Bellingham ("Florist Bellingham", "we", "us", or "our"). By placing an order on our Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions regarding these terms, please contact us before placing your order.

Scope of Service

These Terms and Conditions apply to all customers placing orders for flower delivery via our Website in Bellingham and the surrounding areas. We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect immediately upon being posted on the Website. It is your responsibility to review the Terms and Conditions regularly to remain informed of any updates.

Order Process and Formation of Contract

To place an order for flowers or related products on our Website, customers must select their desired items, provide accurate delivery details, and proceed through the online checkout process. You will be required to provide your name, contact information, delivery address, and payment details. Before submitting your order, you should check and ensure that all information is correct and that the chosen delivery date and recipient details are accurate.

Order acceptance and contract formation occur when we send you an order confirmation email. We reserve the right to refuse or cancel any order prior to dispatch for reasons such as product unavailability, payment issues, delivery challenges, or at our sole discretion. Should we be unable to fulfill your order, we will notify you as soon as possible and provide a full refund.

Product Descriptions and Images

Florist Bellingham takes care to accurately describe all products and display flower arrangements as clearly as possible. However, due to seasonal availability and the nature of fresh flowers, actual arrangements may vary slightly from images shown on our Website. Substitutions may be made with flowers of equal or higher value and similar style, in line with industry standards, particularly when specific flowers are unavailable or out-of-season. By placing an order, you acknowledge and accept the potential for minor variations.

Pricing and Payments

All prices displayed on our Website are in pounds sterling (£) and inclusive of Value Added Tax (VAT), where applicable, unless otherwise stated. Delivery charges are clearly indicated and added to the total at the checkout stage, depending on the delivery location and urgency of the order.

Florist Bellingham accepts payment via various methods as shown at checkout, including major credit and debit cards. Full payment is required at the time of placing your order, and orders will not be processed or dispatched until payment is confirmed. By submitting payment details to our secure payment facility, you warrant that you are authorised to use the method and that sufficient funds or credit are available.

We use reputable third-party payment processors and take reasonable care to keep your order and payment details secure. However, unless we are negligent, we will not be liable for any loss you may suffer if a third party gains unauthorised access to data you provide when accessing or ordering from our Website.

Order Amendments and Cancellations

You may request amendments or cancel your flower delivery order by contacting us as soon as possible after placing your order. For next-day or same-day deliveries, amendments and cancellations must be made within one hour of placing your order. For orders scheduled for delivery more than one day in advance, we request that amendments or cancellations be made at least 24 hours before the scheduled delivery date.

Cancellations or changes requested after these timeframes cannot generally be accommodated if your order has progressed to the preparation or dispatch stage, and you may still be charged in full. Where eligible, refunds for cancelled orders will be processed using your original payment method within a reasonable timeframe.

Florist Bellingham reserves the right to cancel an order at any stage prior to delivery in the case of unavailability of products, access restrictions to the delivery address, or if we believe the order is fraudulent. In such circumstances, a full refund will be issued and you will be notified promptly.

Delivery Terms

We provide flower delivery to Bellingham and surrounding areas, based on the details you provide during checkout. Delivery dates and times are estimates and, whilst we aim to deliver on your chosen date, circumstances beyond our control (such as adverse weather, traffic, or access issues) may cause delays. Early ordering is recommended to ensure timely delivery.

When delivery cannot be completed due to inaccurate recipient information, absence of the recipient, or restricted access, we will attempt to contact you or the recipient to arrange alternative options, such as leaving with a neighbour or in a safe place, at our discretion. Redelivery may incur additional charges. It is your responsibility to ensure someone is available to receive the delivery at the specified address and time.

Non-Delivery and Delivery Disputes

If your flowers do not arrive on the intended date or arrive damaged, please contact us within 24 hours of the scheduled delivery time. We may request photographic evidence to assist with investigating any claims and, when justified, offer a replacement, alternative product, or refund at our discretion. Failure to notify us of delivery issues within the specified timeframe may affect our ability to assist you.

Returns and Refunds

Due to the perishable nature of flowers and floral products, returns are generally not accepted. If you believe your order has not met our high standards (e.g. flowers are damaged on arrival or not as described), please inform us as soon as possible, ideally within 24 hours of receipt, including photographs where possible. We may offer a replacement, partial or full refund, or alternative solution at our discretion.

We are unable to offer refunds for dissatisfaction arising from factors outside our control, such as incorrect delivery details provided at the time of order, failure of the recipient to care for the flowers in accordance with provided instructions, or a recipient's personal preference regarding flower choice where substitutions have been made based on product availability.

Promotional Offers and Discount Codes

From time to time, Florist Bellingham may offer promotional discounts or codes for use with online flower delivery orders. Terms specific to each promotion will be displayed at the time of the offer. Discount codes must be entered at the point of checkout and cannot be applied retrospectively. Only one discount code can be used per order and codes are valid only during the stated promotional period. We reserve the right to withdraw or amend offers at our sole discretion without notice.

Customer Responsibilities

By using our Website and placing an order, you agree to provide accurate and complete information. You are responsible for safeguarding your login credentials and for all orders made via your account. Please inform us immediately if you suspect any unauthorised use of your account.

You also accept responsibility for ensuring the recipient can receive deliveries at the chosen address and that all goods are used only for lawful purposes.

Limitations of Liability

Florist Bellingham shall not be liable for any indirect or consequential loss or damage arising out of our provision of flower delivery services, including but not limited to loss of profits, business, or anticipated savings. Our total liability in respect of any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for the products in question.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Events Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control (a "Force Majeure Event"). This includes, but is not limited to, strikes, adverse weather, transport difficulties, wars, natural disasters, pandemics, or governmental restrictions.

Privacy and Personal Data

We are committed to ensuring the security and privacy of your personal information. Data collected from your use of our Website and during the order process will be used, stored, and protected in accordance with our Privacy Policy and current data protection legislation in the UK.

Intellectual Property

All content on the Florist Bellingham Website, including text, images, graphics, and branding, is the property of Florist Bellingham or its licensors. Use of the Website does not grant any rights to copy, reproduce, modify or distribute our content without our explicit written consent.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in relation to them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions and your use of the Florist Bellingham Website.

General Provisions

If any provision of these Terms and Conditions is deemed unlawful, invalid or unenforceable, whether in whole or in part, such provision shall be deemed not to form part of these Terms and Conditions but the validity and enforceability of the remaining provisions shall not be affected. Any failure by Florist Bellingham to enforce any provision of these Terms and Conditions does not constitute a waiver of such provision.

Contact and Customer Service

If you have any queries about our online flower delivery, these Terms and Conditions, or require assistance with your order, please contact our customer service team using the contact information provided on our Website. We are always happy to help our customers across Bellingham and the surrounding areas.